The following are actual stories told by travel agents (and you wonder why US citizens generally score less than the rest of the world on geography)...
I had someone who wanted to stay at the Bob Newhart Inn in Connecticut. When I explained that the inn was fictional, the customer became very irate and insisted "I know it is real, I see people check in every week!"
I had someone ask for an aisle seat on her flight so that her hair wouldn't get messed up by being near the window.
A client called in inquiring about a tour package to Hawaii. After going over all the cost info, she asked, "would it be cheaper to fly to California and then take the train to Hawaii?"
I got a call from a woman who wanted to go to Capetown. I started to explain the length of the flight and the passport information when she interrupted me with "I'm not trying to make you look stupid, but Capetown is in Massachusetts." Without trying to make her look like the stupid one, I calmly explained, "Capecod is in Massachusetts, Capetown is in Africa." Her response....click.
A secretary called in looking for hotel in Los Angles. She gave me various names off a list, none of which I could find. I finally had her fax me the list. To my surprise, it was a list of hotels in New Orleans, Louisiana. She thought the LA stood for Los Angles, and that New Orleans was a suburb of L.A. Worst of all, when I called her back, she was not even embarrassed.
A man called, furious about a Florida package we did. I asked what was wrong with the vacation in Orlando. He said he was expecting an ocean-view room. I tried to explain that is not possible, since Orlando is in the middle of the state. He replied, "Don't lie to me. I looked on the map and Florida is a very thin state."
I got a call from a man who asked, "is it possible to see England from Canada?" I said, "No." He said "but they look so close on the map."
Another man called and asked if he could rent a car in Dallas. When I pulled up the reservation, I noticed he had a 1-hour lay- over in Dallas. When I asked him why he wanted to rent a car, he said, "I heard Dallas was a big airport, and I need a car to drive between the gates to save time."
A nice lady needed to know how it was possible that her flight from Detroit left at 8:20am and got into Chicago at 8:33am. I tried to explain that Michigan was an hour ahead of Illinois, but she could not understand the concept of time zones. Finally I told her the plane went very fast, and she bought that!
I just got off the phone with a man who asked, "How do I know which plane to get on?" I asked him what exactly he meant, which he replied, I was told my flight number is 823, but none of these darn planes have numbers on them."
A woman called and said, " I need to fly to Pepsi-cola on one of those computer planes." I asked if she meant to fly to Pensacola on a commuter plane. She said, "Yeah, whatever."
A business man called and had a question about the documents he needed in order to fly to China. After a lengthy discussion about passports, I reminded him he needed a visa. "Oh no I don't, I've been to China many times and never had to have one of those." I double checked, and sure enough, his stay required a visa. When I told him this he said, "Look, I've been to China 4 times and every time they have accepted my American Express."
A woman called to make reservations, "I want to go from Chicago to Hippopotamus, New York" The agent was at a loss for words. Finally, the agent: "Are you sure that's the name of the town?" "Yes, what flights do you have?" replied the customer. After some searching, the agent came back with, "I'm sorry, ma'am, I've looked up every airport code in the country and can't find a Hippopotamus anywhere." The customer retorted, "Oh don't be silly. Everyone knows where it is. Check your map!" The agent scoured a map of the state of New York and finally offered, "You don't mean Buffalo, do you?" "That's it! I knew it was a big animal!"